Work Ready Training
Work Ready Training
GWOR Academy's entry-level hospitality management courses are designed to provide students with a foundational understanding of the hospitality industry, including its history, current trends, and future outlook. The courses cover a range of topics, such as hotel and restaurant management, event planning, customer service, marketing, and financial management.
Students will learn about the various types of hospitality businesses, from small bed and breakfasts to large hotel chains, and the unique challenges and opportunities that each presents. They will also gain an understanding of the importance of providing high-quality customer service and the skills needed to effectively manage staff and maintain a positive work environment. In addition to theoretical knowledge, students will also gain practical skills through hands-on activities, such as role-playing scenarios, case studies, and group projects. They will learn how to develop effective marketing strategies, manage budgets, and plan successful events.
Upon completion of the GWOR Academy Hospitality Management course, students will have a solid foundation in hospitality management and be prepared to pursue entry-level positions in the industry, such as front desk agents, restaurant supervisors, or event coordinators. They may also choose to continue their education by pursuing a degree in hospitality management or a related field.
GWOR Academy offers you an indebt introduction to Hospitality Operations management. This is an extensive course and covers both Back of House operations and Front of House Day to day guest relations and services. You will cover Management roles in Human Resources, Reservations, Front Office, Food & Beverage, Housekeeping, Tourism partners, and Sales & Marketing.
This course is complete with online learning, Project work, Tutor one on one mentoring, and module exam testing.
On full completion, GWOR Academy will utilize its Global Hospitality Connections to assist you in obtaining a brief Internship within the industry (T&C Apply).
The course is ongoing and places are Limited please don't hesitate to contact us if you have any questions.
The Foundation Certificate in Essentials of Marketing and Customer Relationships in Tourism and Hospitality Management (L3) is designed to provide students with a fundamental understanding of marketing principles and customer relationships in the tourism and hospitality industry.
Students will learn about market research, segmentation, targeting and positioning, branding, pricing, promotion, and distribution. The course also covers customer relationship management, customer service, and the use of technology in marketing and customer service. Upon completion of this course, students will have the knowledge and skills required to effectively market tourism and hospitality products and services while maintaining positive customer relationships.
GWOR Academy's HR Management training course is an entry-level for New HR professionals with a focus on developing key skills like:
Communication
Whether providing information to employees or gathering
feedback, clear and effective communication is
essential.
Conflict resolution
Disagreements and disputes are inevitable. Learning to
resolve conflicts in a fair and impartial manner will
help maintain a productive work environment.
Change management
HR often leads company-wide changes in policies,
processes, and systems. Change management skills are
crucial to implementing changes smoothly while
minimizing disruption.
Coaching and mentorship
Coaching employees to improve performance and providing
guidance as they develop their careers will accelerate
professional growth within your organization. Strong
coaching skills require empathy, patience, and the
ability to give effective feedback. Continuous learning
and practice will help you grow into a valuable
contributor to your company's HR function.
Destination management involves the coordinated planning, development, and promotion of a particular location for tourism purposes. This involves creating and implementing strategies that will attract tourists and ensure their satisfaction while visiting the destination
Effective destination management relies on collaboration between stakeholders, including local governments, businesses, and community members. It also involves monitoring and controlling the effects of tourism on the natural and cultural environment, as well as ensuring that the tourism industry contributes positively to the local economy and community.
Overall, destination management plays a crucial role in balancing the needs and demands of visitors with the sustainable development of the destination.
